Your team (and YOU!) were great to work with. Very collaborative and you work as a unit – it shows in the good way – it just naturally happens. I felt gently led through the whole process as all of you were proactive and so professional. It was a great experience. It was refreshing and inspiring as this has not been the case with other “teams” we have worked with in the valley. I look forward to the next deal!
Hi Diane – just a quick note from me and my wife Alicia to let you know how much we enjoyed working with Allison on our Sandpiper home purchase. From the first conversation with Allison, we knew we were in good hands. She was knowledgeable, responsive, helpful and, most importantly, consistently conveyed a focus on helping us to make a good choice to meet our needs. On deal issues, she provided sound advice and great clarity as we considered things like….offering price, closing terms, inspection findings….just to name a few. She quickly figured out our likes and dislikes and narrowed down our choices without limiting us. And, she was very transparent about pluses and negatives she observed in the properties we considered along the way. In that regard, she added great value.
We were also impressed with her flexibility in finding time to work with us, often with little advance notice.
Having been in a professional organization providing clients services that oftentimes can be viewed as a commodity business, I value the fact that exceptional customer service skills and responsiveness often are one of the few differentiators that distinguish service providers. In this regard, Allison represents you and your organization exceptionally well!!
I should also mention that there was a point where scheduling conflicts required Heather to show us a few properties. While we didn’t have the same exposure to Heather as we did to Allison, I am confident that her clients would make many, if not all, of the same observations about her customer facing skills – so I would think these attributes must be part of your team training and culture.
It was a delight working with Allison as the ambassador of your organization – and I wanted to let you know that.
Heather Wong is simply the best. I have spent 53 years in the legal profession and have dealt with scores of realtors. I have yet to meet one as good as Heather. She has been enormous help to us in finding and purchasing a winter home in Rancho Mirage. She is courteous, patient and skillful. She made finding and purchasing a condo an easy adventure. She also found a great remodeler for us and went out of her way to make sure we had all the necessary information when we were doing all of this from our home in Oregon. We would highly recommend Heather to anyone.
Lyle and Peggy Velure
Diane – I always appreciate receiving these reports – they are very informative and solid on data analysis. Your efforts in doing this are much appreciated. Thanks for being such a great representative of our club.
Elizabeth A. Leedom, Attorney/Director
Bennett Bigelow & Leedom P.S.
I had clients in town looking in Indian Ridge over the past five days, and we were assisted by Heather Wong for several of your listings. I felt compelled to reach out and give you some feedback on her. Keep in mind this comes from someone with onsite experience having worked at Andalusia at Coral Mountain and Toscana Country Club for four years collectively.
Heather is an awesome representative of you and your brand. She is professional, accommodating, knows the floor plans and inventory extremely well, and most importantly, is honest. My clients and I felt very comfortable with her. You probably know this, but again, I felt compelled to let you know.
With my regards,
Lawrence Malestic, Realtor
Although it took longer than we anticipated to sell our home in Indian Ridge, we believe Diane Williams & Associates did all they could do and more to help us sell our house. We were out of town in our new house in Valencia or our second home in Colorado and Diane and her Associates were wonderful in providing us with outstanding service and advice. They were always available to let in a vendor when necessary to take care of something on the property. Whether is was Diane, Heather, Allison or someone else in the office they all treated us to first class service and where totally available when needed. We would certainly highly recommend Diane Williams & Associates to any homeowner in Indian Ridge wanting to sell their home.
Jeff & Reita Pooley
We wanted you to know what a very pleasant experience these past few months have been working with you and your very accomplished staff…Allison, Heather, Kristeen and Terrie. The speed with which everyone took charge to meet our needs to sell our home was impressive. All our questions were answered and handled with personal care, efficiency and speed. We are very happy and satisfied with the sale of our home. We have told many people about the success of the Diane Williams Sales Office staff at IRCC and about how hardworking and dynamic everyone was to work with. We felt your confidence come through and it truly was a pleasure working with each and every one of you!
Thank you so much,
Judy and Bob Rifkin
My wife and I just finished purchasing a home in Indian Ridge Country Club, in Palm Desert and I’d just like to give Diane Williams & Associates On-Site Office a huge thank you.
The purchase process details were very challenging, behind the curtain, and the on-site team worked through them seamlessly.
Our lead was Allison Renz whose in-depth knowledge of the club, the neighborhood/housing types, fees and overall ability to turn boulder type issues into pebbles was just astounding. Her energy, friendliness and willingness to go way beyond a realtor’s job description to solve any issue that arose made both my wife and I feel totally delighted with our decision to purchase.
Compounding the challenge is that we were long distant purchasers who could only be in the area for very short periods, in addition we wanted to purchase, get the house ready to rent, find a renter who would sign a one year lease, to time our “move in date” with my retirement.
We closed and within approximately 30 days they located a renter and had my new house leased. I just cannot put into words how well the team members of Diane Williams & Associates came together to make my purchase a pleasure and not a chore!
To: Bob Deville; Bob Bennion
Subject: Diane Williams
Gentlemen, I thought you might like to see a letter I wrote to Diane Williams regarding our recent purchase in Indian Ridge Country Club. Diane’s team was superb, and made the whole thing a positive experience.
Best regards, Poul Andersen
I am so pleased that Red Arrow Trail has closed. In all reality, this experience has brought new insight and humility to myself and Ed. We are so used to doing things in a 60’s/70’s kind of way. We have learned that life in the world today is different, with new rules on how to do things. It’s no longer trust what I say, verification of things are needed. In that regard, I must say, your recommendation of Annette Eustice was right on the mark. Annette had to guide two old dogs through the new world of mortgage loans. Annette never went in a negative direction, when she easily could have with Ed and myself. I am thankful to have worked with someone so positive. If not for her can do attitude, I’m not certain this transaction would have ended as well as it has. Many of the things that happened during this transaction, were mainly because of things or requests that Ed and I thought were over the top of normal in our world, but in reality, are the norm in our new world. We are thankful and happy for all the work of your entire team, and we have already referred new business to Annette and the folks at Franklin. I always used to tell the people who worked for me, things can happen along the way in a transaction, as long as the last taste in the customers mouth is positive, you have done your job well, to the best of your ability, which is true in this case.
All the best, and looking forward to working with you and your team going forward.
Poul Andersen and Ed Klosterman
From: Bob Deville
Subject: Diane Williams
Good Morning Poul and Ed,
As owner of Bennion Deville Homes I want to personally thank you for your business, trust and recognition of Diane Williams.
She is top in her field and one of the hardest working women I have the pleasure of associating with.
Wishing you the very best in your new home and I appreciate your recognition.
A Division of Bennion & Deville Fine Homes, Inc.
Ron and I are extremely pleased with the experience we had working with Allison, Kristeen, and your team to purchase our home at Indian Ridge. Allison’s professionalism, knowledge and unflappable personality, made it easy to navigate all the aspects of buying our home and the “fix-its” once we got there. We could not have engineered a better fit for us, the service and commitment never wavered. A few times, when things seem to be falling apart (literally), Allison always had the “glass half full” attitude, and patience beyond belief. Thank you! Have a wonderful summer!
Dawn Kristapovich and Ron Dennison
Frank, I’ve been wanting to send this note of Thank You for some time but something always came up and at my age I do forget. I want you to know what a great job you did representing me and June in the sale of our home in Sun City Palm Desert. Your professional presentation of your Marketing Plan was well done. You promised open houses, extensive newspaper advertising, Internet advertising and other mass media publications and what you committed to you did. However the most important part of your representation was the communication back from open houses and other realtor comments also the personal visits to discuss other strategies to sell the house. One last thing which exceeded our expectations was, after the sale of our home you assisted in helping us find individuals to remove furniture, TV’s and other household items which we were not taking with us. This not only helped us but helped many people which are less fortunate.
Bob & June Johnston
Your team did an excellent job. Everything went as planned. Thank you for all your help over the years.
The best to everyone, Lee and Annette Nelson
I am sorry I didn’t write sooner. I want to thank you for your excellent service you provided my mother in helping sell her home. You went well beyond all reasonable expectations – – – from displaying incredible patience, helping her find the workmen to make the appropriate repairs, to even getting her food when she wasn’t really eating.
Before the listing, you told me “don’t worry, I will take care of your mother”. Although I really didn’t believe it, you were a godsend. I don’t think she (or I) could have gotten through the process without you.
My mother thinks of you not only as her real estate agent, but as her friend. If you ever need a recommendation, I am happy to give you a glowing one!!
Enclosed is a gift I hope you enjoy! Thank you, thank you, thank you!!
Kristi was an enormous help to us in finding the perfect home in the desert. We’re coming from the east coast, which is not the norm, so there was no built-in network. Kristi was outstanding at providing information, problem solving and supporting us through the process. She was very accessible and highly responsive for calls, texts and emails. She typically knew answers to our questions, but if not, she followed up quickly and thoroughly. We particularly appreciated how much she focused our limited house-hunting time on houses and communities that truly matched us. We highly recommend Kristi.
Jeff and Janet Hatfield
I don’t know how we could have ever gotten to the community we were looking for without you Diane so that we could realize our dreams to find the right house and right Country Club here in the Desert. You worked for months to help us try to sell our home in PGA West so that we could find a more social club filled with some working entrepreneurs-a task that we knew was a tall order. You helped us research and advised us tirelessly about places to move to. Once you helped us identify the right community, you were always willing and showed us many places and guided us with your advice and suggestions so we could make a good decision. We are still in disbelief because, after all this work and planning, you found us the perfect home in the perfect location but we had no way to buy it at “that moment in time”-suddenly we were heartbroken. Here we were squarely stuck in the middle of another mortgage and home closing in San Diego at the time you help us find our dream home and location. You cannot imagine how delighted we were by the incredibly creative and seemingly impossible solution you instantly came up with for us. You used your amazing talent to negotiate with the owner of the property and rallied to get the Seller’s Agent to cooperate so they would give us a short term rental with an option to purchase, without a huge outlay of cash that would kill our mortgage in process and the lease option was set so we were able to exercise in a short thirty day period once our other mortgage on our San Diego home had closed.
We are so thankful or all the hours of time you spent for us and for all the hand holding to get both the Seller and Seller’s agent to cooperate and work with us. We are grateful for this new home that you and your team was able to find for us at Ironwood in Palm Desert. We feel you are totally the ultimate real estate professional and we have never worked with an agent who cared as much as you do nor who has given us such sound advice in selling and buying a home. We truly love our new home and the community you helped us settle into-what a gift you have given to us Diane, thank you. Bruce and I are forever your greatest fans and we could never work with anyone else. We highly recommend you to everyone we speak to who is looking for a real estate professional-there is no one better.
Sharon & Bruce Carmichael
73118 Ajo Lane
Palm Desert, CA 92260
Diane… I have so appreciated the support of your office during this first year of my home ownership. I am so happy with the home I purchased as are all my family and guests.
We all are delighted to be in Indian Ridge C.C. The support of your office during all my house repairs has been extraordinary and I know it’s not your responsibility to do that so I really want to say thank you as I get more familiar with everything.
Special thanks to Kristeen as well for all her help!
… Kind regards and greetings of the season, Linda
We just opened the gift you left us at our home on Tomahawk. That was very thoughtful and generous of you. We really like the candles and the book on Indian Ridge.
Thank you for all your hard work and success.
Rick and Suzanne a Principe
It was such a pleasure to work with you and your office associates during our listing period Indian Ridge home. As you know, the sale went quite smoothly from our perspective . . . but I am sure that there was a lot more to it going on behind the scenes. You showed a lot of courage taking this listing since we had already had 2-one year listings with different brokers from the area who failed to perform . . . and working with a 40 year veteran from the commercial brokerage business can never be easy. Thank you for persevering . . . you truly made the difference. The following paragraphs highlight some of your services that really impressed me.
Your knowledge of the Indian Ridge market as well at the entire Desert Market is amazing. It is evidenced in your quarterly publications as well as your in-depth statistical analysis.
When you asked for listing modifications, you presented measurable and documented stats that thoroughly justified the need for listing modifications . . . no frivolous changes requested that would make it easier for you and would end up reducing the value proposition for us.
Your Staff is very well trained and has that same “can-do-attitude” that you carry with you to each meeting . . . this is very important. You nor your team ever rejected our ideas about changes to your marketing. Ideas were always treated respectfully and thoroughly discussed and implemented with mutual understanding and agreement.
Your involvement and knowledge of the “ins and outs” of Indian Ridge was extremely helpful to both us and the potential buyers.
Thank you again for a job well done.
With regards to the service you and your team provided, Lori and I were very satisfied with all aspects of the process. We appreciated spending the first day with you when you provided a number of homes and communities for our consideration. This helped eliminate the communities we did not find attractive and focused on the preferred ones.
We feel we are in the right community and have purchased a home that we are excited about. Your understanding of the market value of our home was critical in the offer process and I believe provided a competitive advantage.
Buying a home in California is a much more complicated process than in Canada. The number of forms and documents required to purchase a home was surprising to us but you and your staff were of great assistance and gave us confidence we would eventually purchase the home. We want to give special recognition to Kristeen who answered all of our questions (sometimes twice!) during the escrow period.
We also want to thank you personally Dianne for the outstanding service you provided to Lori and I. You answered all of our questions and provided great advice on this purchase. We also appreciated providing service contacts and recommendations as these were very helpful to us.
We hope we will see you in the community when we begin enjoying Indian Ridge.
All the best,
Bill and Lori
…We couldn’t be more pleased than we are regarding our home sale through you and your team. While things started out more slowly than we all anticipated through February, the level of activity became more brisk in March, with several serious buyers showing interest. The quick offer we received while we were in Las Vegas and your shepherding us through that brief successful negotiation were very much appreciated.
One of the big differences we saw between your people and earlier realtors we used in recent years in Palm Desert was the timing and consistency of feedback we received on virtually every showing, as well as from the open houses we held. Frankly, some of this information helped guide us to the decision in late February to reduce our asking price to a slightly lower price point. This probably was a factor that helped to connect with our buyer and close the sale of our home.
In talking with the buyer last week at our residence, we learned that they first identified our listing via the internet, and zeroed in on it even before they had a viewing. It was the 6th home they saw that day, and the one they were most anxious to see. Certainly your internet exposure of our listing was thorough, complete, and of very high quality. We were also very pleased with the photo presentation of our home in your printed brochure…. We’ve already recommended you to another interested homeowner, and will continue to do so.
Sincerely, Ed and JoAnn Moran
Thank you for the wonderful candles, book and taking care of our Verizon issue. You were wonderful to work with and we appreciated all you did for us.
Lon & Cyndy
Autumn and have only the best things to say about how you, and the staff at Diane Williams & Associates helped us with the purchase of our new home, from start to finish. You understood our wants and desires and gave us many choices of homes to look at. Once we decided, you were right there to walk beside us through the offer, negotiations and the ultimate completion of the purchase. You made the transaction so much easier and have made a huge contribution to the start of our life here in the Desert.
Diane, what such a nice thoughtful gift ! Thank you so much, we will have picture memories forever! And the luminaries. Wonderful. Thank you again for all you did for us , obviously could not have done it without you! You are the BEST and such a wonderful friend. Again words cannot express our sincere gratefulness.
DIANE WILLIAMS IS THE BEST IN THE DESERT, HONEST AND SMART, THE BEST AT INDIAN RIDGE CC.
Diane, thank you for your invaluable assistance in getting our recent real estate mediation resolved in our favor. If you had not personally reviewed our files and provided the insight and expertise required, the result could have been devastating. Your honesty, knowledge of real estate law and personal integrity were the factors needed to tip the scales in our favor. Diane and I are your two biggest fans and we will only have you represent us in all of our real estate transactions.
We were very fortunate to find Kristi Kramer as our buyers agent. We interviewed a number of possible agents and found we really connected with her. She is incredibly personable and extremely knowledgeable about the greater Palm Springs market. One of her greatest strengths, in my opinion, is her ability to quickly comprehend our needs and tastes so that we would not waste any time in finding the right home for us. She brought us several great options.
Later we decided to rent and Ms. Kramer still found us the perfect home. She went to the home and took many photos so that we could have a complete view of the home. In fact it had not yet gone on the market for rent. She spent an inordinate amount of time negotiating a great deal for us and I believe one that was equally fair for the owner.
When it comes time to buy, we will continue our relationship with her as our agent. We highly recommend Kristi to anyone looking for a through and dedicated real estate agent who exemplifies what I would call outstanding service. There are agents and then there is Kristi.
My husband and I are so happy to have had Kristi Kramer handling the sale of our Indian Wells home. She worked tirelessly to stage our home so it would show at its best. She showed our home at every opportunity and her hard work resulted in a sale within six months. Kristi has an amazing knack for details, which is a deal maker. She is calm, smart, friendly and gets the job done. We highly recommend her.
Kristi Kramer represented me in the purchase of my home in Indian Ridge Country Club and she provided me with a top-notch buying experience. Kristi is knowledgeable, generous with her time, thorough, and extremely personable. As an out of town buyer she bent over backwards in helping me with all of the details and made the buying process easy and stress free. She offered honest advice and insight and did her best to make sure that I was settling into the home and the community that would be right for me. During the process we became friends and I would love to recommend her to anyone who might be interested in buying a home in the desert. She is truly a gem!
To Whom It May Concern:
I was extremely pleased with the work of Diane Williams and Associates in the selling of my Palm Desert property, and I was particularly impressed with the extraordinary efforts of Kristi Kramer who exceeded my expectations in this regard.
Kristi was invaluable in so many aspects of the selling process- from home staging, to meeting inspectors, to managing repair crews, etc., and her positive attitude and professionalism was greatly appreciated.
Please feel free to use this testimonial regarding the outstanding performance of Diane Williams, Kristi Kramer, and their entire sales team.
… I wanted to thank you for all your help and patience throughout this process. I appreciate your professionalism and promptness, as well as your very positive and upbeat demeanor. Thanks for all your hard work!
Dear Diane, Frank and Team,
Happy New Year!
I am happily ensconced in my new home at the Lakes and thought that, before too much more times passes, I should send you a thank you note for all of your help in facilitating my home purchase.
I love how Frank Montiforte immediately understands exactly what I’m looking for in a house, and doesn’t waste any time in showing me the precise sort of place that I would adore! I have worked with your team on two purchases and one sale, and because of the expertise you have all demonstrated, I am confident that everything is going to go perfectly with every transaction. Every aspect is taken care of so I don’t have to worry about anything at all!
So thanks very sincerely for making something that can often be a major headache and source of worry into a very pleasant and enjoyable experience.
Here’s wishing you tremendous success in 2015,
I’d like to tell you that I think you’re an amazing realtor – actually person too… I’ve had many realtors in the past, but you are the best I’ve seen – in fact, I don’t know how you could be better. Just thought I should tell you that 🙂 Neil agrees with me too!